Shipping & Returns

Shipping Policy

Supply and Delivery:

Products may not be available for immediate delivery, in which case you will be notified within 48 hours from the time of ordering.
We reserve the right to cancel and refund a sale if the incorrect delivery area has been selected at the time of checkout.
We do not hold responsibility for any delayed, missing, or damaged orders caused by any third-party shipping contractor used. The Taupo Beds will help in the assistance of resolution but is by no means held responsible.
All transit times are based on carrier's estimated delivery schedules.
In cases such as extreme weather, holidays, and other unforeseen reasons, normal transit times may be affected. In the unfortunate case of these circumstances, the carrier nor The Taupo Beds can be held responsible and thus cannot offer any type of compensation.
No returns will be accepted on a ‘change of mind’ basis, so please be sure before you buy. All returns must comply with the Consumers Guarantees Act or Fair Trading Act.

What if I change my mind?

We are not required to give you a refund if you have changed your mind about a purchase.
If the product you have brought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.
Read more about returns, refunds and repairs on the Consumer Protection website.